Terms & Conditions

Terms and Conditions

Welcome to HH-Holidays!

Terms and Conditions – Static Holiday Caravan Hire

Your agreement is with HH-Holidays and any reference to ‘us`, ‘we`, and ‘our` in these terms and conditions are to this company. References to ‘you` are to the person making this booking and members of your party where applicable.

Deposits & Payment

Bookings require 50% deposit, and the balance must be paid at least 6 weeks (42 days) before arrival date unless your booking is less than 6 weeks before your booking arrival date then it must be paid in full when booked. 

If the balance has not been paid by the due date, then we will assume it has been cancelled and the accommodation will be re-let to someone else with the loss of the deposit paid. 

All bookings are subject to a £100 refundable security bond which is refundable within 7 working days providing no damage has occured.

All Accommodation

We will only accept bookings if you are 21 years and over. The person making the booking is responsible for all members of your party including visitors. Couples / families only accepted.

All bookings made are subject to our Terms and Conditions. 

The hirer has an obligation to abide by our conditions of booking which is essential for the enjoyment of others on the park and for good management.

Bedding is supplied, towels etc are supplied. No daily maid service.  

General Booking Conditions

1. The only persons allowed in the accommodation (caravan or holiday room) are the persons named on the booking form.

  1. If you must make a change to your booking, you must inform us as soon as possible and there may be an administration charge.
  2. The accommodation will be available from 2pm on day of arrival and must be vacated by 11am on the morning of departure.
  3. You are responsible for any breakages or shortages. It is advisable to check and report any shortages or damage on arrival as you could be held responsible for payment. Please notify the office of any breakages that occur during your stay so staff can do their best to rectify.
  4. Children must not be left alone
  5. Pets are not allowed unless by prior arrangement and in allocated caravans.
  6. Accommodation where dogs are allowed – Some breeds of dog including those on the Dangerous Dogs Act 1991 are not allowed. No more than two, small to medium sized dogs allowed in the caravan. They must not be left alone in the caravan at any time, and they must not be a nuisance e.g.: excessive barking, to anyone on the park. They must always be kept on a lead when walking anywhere around the park. Dogs are not allowed in the children play areas. Dog fouling must be cleaned up immediately using a bag and disposed of in an appropriate dog waste bin which can be found located around the park.  You must bring your own dog beds and must not allow your dogs to lay on any of the beds or seating in the caravan. We reserve the right to refuse entry or ask for removal of the dog/s if any of the above are not adhered to.
  7. Strictly, no smoking or vaping in any accommodation.
  8. One car parking space is allocated to each accommodation. You must observe the speed limit on the park.
  9. Please Note: we do not accept any commercial or sign written vehicles on the park which also includes vehicles without windows on sides or rear of the vehicle
  10. We cannot take any responsibility for any damage to private property, theft or accident to any person, however caused while staying on the park.
  11. Check-in is from 2pm.
  12. Departure Day- You must vacate the accommodation by 11am. It should be left clean and tidy, and any rubbish should be placed in a bin on and around the park
  13. We reserve the right to refuse any booking for any reason expressed or otherwise.
  14. We reserve the right to evict anyone causing a nuisance or damage without refund.
  15. All persons staying on the park must always conduct themselves with due regard to the enjoyment and comfort to others.

Our service to you

We do all we can to ensure your stay with us is an enjoyable one. However, occasionally problems do occur and if they do or you have any concerns, we will rectify the problem to the best of our ability as soon as possible.

  1. We reserve the right to enter any accommodation at any reasonable time for the purpose of checking condition, or repairs or emergency.
  2. We cannot accept responsibility for the breakdown or malfunction of any equipment, but we will endeavour to do our best to repair or replace the equipment as soon as possible.
  3. If we must cancel your booking for any reason out of our control you will be entitled to a full refund.
  4. Outside office hours the emergency Telephone number is: 07804 916013 or 07429 589229.

Cancellation Policy

Should you need to cancel your booking we do not offer a refund. We require at least 7 days’ notice if you are not able to use the accommodation. We are happy to make your booking later up to 12 months from your original booking arrival date or it can be transferred to a third party at the discretion of the management.  You should advise us by telephone on: 07804 916 013 then confirm the cancellation in writing and posting to us at: sales@hh-holidays.co.uk

If you need to cut short your stay after it has commenced, we regret that we are unable to refund any monies paid. 

NB: You are strongly advised to obtain holiday cancellation insurance.

We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside of our control. An event outside of our control means any act or event that is beyond our reasonable control, including without limitation severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications.  

Website Terms

These terms and conditions outline the rules and regulations for the use of HH-Holidays’s Website, located at www.hh-holidays.co.uk.

By accessing this website we assume you accept these terms and conditions. Do not continue to use HH-Holidays if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of gb. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing HH-Holidays, you agreed to use cookies in agreement with the HH-Holidays’s Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, HH-Holidays and/or its licensors own the intellectual property rights for all material on HH-Holidays. All intellectual property rights are reserved. You may access this from HH-Holidays for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from HH-Holidays
  • Sell, rent or sub-license material from HH-Holidays
  • Reproduce, duplicate or copy material from HH-Holidays
  • Redistribute content from HH-Holidays

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Free Terms and Conditions Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. HH-Holidays does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of HH-Holidays,its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, HH-Holidays shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

HH-Holidays reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
  • The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy
  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant HH-Holidays a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;
  • Search engines;
  • News organizations;
  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and
  • System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;
  • dot.com community sites;
  • associations or other groups representing charities;
  • online directory distributors;
  • internet portals;
  • accounting, law and consulting firms; and
  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of HH-Holidays; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to HH-Holidays. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or
  • By use of the uniform resource locator being linked to; or
  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of HH-Holidays’s logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.